Firstsource – a leader in the business process solutions space serving more than 100 global businesses – was looking to democratize automation through citizen development so that anyone in the workflow could identify opportunities and then design and build their own automated solutions.

When a Digital Technology Office was set-up in Cognizant, one of the main objectives was to create Digital Leaders throughout the workforce, irrespective of role or designation. While a Digital Leader needed to know how to make the most of the technological capabilities to drive innovation and transformation, one of the key asks was also to ensure that any new skills acquired were utilized in the day-to-day practice.

Health Care Firm

Our CQA® fractal has proved to be an effective tool for a health care firm to increase productivity, efficiency, and quality – freeing up team members’ time for more valuable tasks that have propelled them to become partners at a strategic level. All this also came at almost no additional investment.